shipping-policy

All orders will be processed and shipped out within 1-2 business days, Monday – Friday 10am-4pm
Orders for in-stock merchandise placed before 9 AM EST Monday-Friday are usually processed the same day. Orders placed after 9 AM EST Monday-Thursday will be processed the next business day. Orders placed after 9 AM EST on Friday will be processed the following business day Monday. Orders are not processed on Saturdays, Sundays or Holidays.

All orders to be shipped will be provided with a tracking number and delivery confirmation

If a merchandise is out of stock (backordered), then you will be notified via Email with three (3) options:
1. Replace the backordered merchandise for merchandise that are in stock, and any difference in costs will be calculated and updated.
2. Receive a refund on the backordered merchandise, and process the order with the merchandise that are in stock, and any difference in costs will be calculated and updated.
3. Cancel your order and receive a full refund, including all shipping and handling charges.

Delivery Methods and Times***

Expedited Parcel*

Xpresspost*

Priority*

Local (within Toronto)

1 day

next day

next day

Regional (Ontario and Quebec)

1-3 days

1-2 days

1-2 days

National (All other provinces)

2-7 days

2-3 days

1-2 days

On-Time delivery guarantee

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Tracking and delivery confirmation

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Coverage up to $100**

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Signature

$

$

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$ Available for a fee
* Delivery standards are within business days for items sent between major urban centres and are dependent upon origin and destination. All Canada Post services (including without limitation, on-time delivery guarantees) are subject to terms and conditions.
**Additional coverage is available for a fee
*** Delivery time estimates are calculated from the day the parcel is shipped; not the day that the order is made

Free Shipping
Orders over $75 within Canada qualify for Free Shipping with Canada Post Expedited Parcel.

Local Pick Up
Unfortunately, we do not offer Local Pick Up. If you would like to pick up merchandise from a retail location, please give them a call and they will be more than happy to place items on hold for you. Payment must be made at the time of pick up.  Please click here for a list of our retail location addresses, phone numbers, and hours of operation.

Calculating Costs
We do not profit from shipping. Should you choose Priority shipping, your shipping cost will be exactly the same as we are charged by Canada Post. Shipping costs are calculated on the website automatically during Checkout based on the dimensions and weight of the items you are purchasing.

Incorrect Addresses
It is the responsibility of you, the customer, to provide us with the correct shipping address when placing an order. If the order is shipped out to an incorrect address, or is sent back to us due to an error in the address, the customer will be liable to pay any additional shipping fees (eg. if you received Free Shipping, but your order was returned to us, and you do not wish to pay for shipping again, we will refund you for your order, minus the shipping cost).

International Shipping
We now ship to the US! (Note: Free Shipping is not available for the US)
Unfortunately, we do not ship to any other countries at the moment.